FREQUENTLY ASKED QUESTIONS

Are you providing care in a van or in the home?

We are not a van operation. We come with all the equipment necessary to provide comprehensive care in a private residence, senior living community or nursing facility.

What types of dental services can you provide?

We are able to provide most dental services that a traditional office can provide. This includes x-rays, preventive care, fillings, dentures, crowns and bridges and more.

My loved one cannot get out of bed/wheelchair -- can you provide care?

Absolutely. We have provided care on many occasions to clients using a wheelchair or needing a hoyer lift, as well as clients in bed.

My loved one has Dementia/Alzheimer’s -- can you treat him/her?

Yes. We specialize in care for clients with memory care concerns and have specific training to meet these needs.

Do you do private home visits?

Yes. We visit private homes in Maryland, Virginia & D.C.

Do you require a minimum number of patients to visit my loved one’s community?

No. We provide care to individuals as the needs of each person vary and emergency dental concerns require immediate attention. We take the responsibility of building our schedule to properly service each and every client.

Do you accept dental insurance?

District Mobile Dental does not accept insurance. In fact, it is estimated that only about 10 percent of seniors carry a private dental insurance. However, we assist our clients in filing claims by providing them with ledgers (receipts) that indicate the services provided and allows them to submit claims. Clients are then reimbursed directly by the insurance companies.

How are payments made for dental services provided?

Payment is made via credit card and is part of our registration forms. Payment will be processed as procedures are completed. All procedures require prior authorization.

How do I schedule a first appointment?

To register, call 240.485.8688. Forms will be emailed to you, and upon completion, your visit will be scheduled. These comprehensive forms provide us with information about an individual’s health that is necessary to safely treat all patients in an effective manner.

Why are the registration forms necessary?

FACE sheets from assisting living communities are insufficient to register a patient to a private provider as dictated by the Maryland Board of Dental Examiners. We provide electronic forms in order to comply with state law and HIPAA, and to provide us with the information necessary (ie. medical history) to provide care safely and effectively.

What services does District Mobile Dental provide in a first visit?

A first visit includes the following and typically spans about 35 minutes: A comprehensive examination with periodontal evaluation, head and neck examination, comprehensive x-rays and oral cancer screening. Before the completion of your visit, our dentist will explain any existing conditions and recommend the best treatment plan options to restore the function and aesthetics of your smile.

If the dentist finds that additional treatment is needed, will that treatment be performed at that time?

We require prior authorization from a responsible party before any additional treatments are provided. We place an emphasis on communication so that all parties understand prior to treatment which treatment options available, what those treatments entail and the fees associated with each treatment option. If the responsible party is present, we will make every effort to provide necessary services at the consultation appointment.

Do you provide emergency care?

We typically arrange for emergency care within 24 hours and make every effort to treat the emergency at that visit, with our primary focus being pain management.

Do you practice infection control?

We follow every OSHA standard and our care is as safe as any traditional dental office. Whenever possible, we use disposable (one time use) products while providing care. All of our instruments are sterilized after every single use and we meet or exceed government standards with regard to safety, including the provision of safe water.

These forms ask a great deal of personal information. How do I know this information will be protected?

Your data is safe and secure with our HIPAA compliant patient management and registration software, as well as our secure hosting site.